FreeScout

A self-hosted help desk and customer support platform with features like email ticketing and a knowledge base.

Add FreeScout to your software stack included at no additional cost with an existing server management plan.

To learn more about FreeScout, visit their official website.

Key Features:

Affordable and open-source: FreeScout is a free, open-source PHP/MySQL help desk application that offers a cost-effective alternative to expensive solutions like Zendesk or Help Scout.
Unlimited scalability: FreeScout allows for unlimited support agents, tickets, and mailboxes, making it suitable for businesses of any size.
Multi-language support: The application is available in 21 languages, including English, Chinese, French, German, Spanish, and more, making it accessible to a global user base.
Seamless email integration: FreeScout offers seamless email integration and supports modern Microsoft Exchange authentication, ensuring smooth communication with customers.
Mobile-friendly and accessible: The application is 100% mobile-friendly and fully supports screen readers, making it accessible to all users, including those with visual impairments.
Feature-rich: FreeScout offers a wide range of features, including starred conversations, push notifications, auto-replies, internal notes, merging conversations, and more, providing a comprehensive help desk solution.
Integrations and customization: FreeScout supports integrations with various platforms, such as Slack, WhatsApp, Facebook, and Telegram, and offers customization options like white-labeling, custom fields, and workflows, allowing businesses to tailor the application to their specific needs.