Chatwoot
Customer Support
A self-hosted customer support platform with features like live chat, email ticketing, and a help center.
Add Chatwoot to your website
Add Chatwoot to your software stack included at no additional cost with an existing server management plan.
To learn more about Chatwoot, visit their official website.
Key Features:
- Website Live Chat: Chatwoot offers a simple and elegant live chat solution for websites, enabling businesses to engage with their customers in real-time.
- Omnichannel Inbox: The platform provides a unified inbox that allows businesses to connect and manage customer conversations from various channels in one place.
- Team Collaboration: Chatwoot enables teams to collaborate and manage conversations using a shared inbox, enhancing productivity and ensuring timely responses to customer queries.
- Chatbots: The platform easily integrates with chatbot platforms like Rasa or Dialogflow, allowing businesses to automate customer interactions and reduce the workload of their support agents.
- Automations: Chatwoot offers automation features that help businesses avoid repetitive tasks by automating workflows, enabling them to run their support operations on auto-pilot.
- Analytics and Reporting: The platform provides comprehensive analytics and reporting features, including live view, conversation reports, agent reports, label reports, CSAT reports, inbox reports, and team reports, giving businesses detailed insights into their support operations.
- Integrations: Chatwoot natively integrates with various communication channels, such as WhatsApp, Facebook, Instagram, Telegram, Line, SMS, and Email, allowing businesses to manage customer interactions across multiple platforms from a single interface. It also integrates with Slack, enabling agents to answer customer queries directly from their Slack workspace.