Rocketbots Review - Chat Management Tool [AppSumo 2019]

Introduction

In this comprehensive review, Dave from ThatLTD.life examines Rocketbots, a chat management tool offered through an AppSumo lifetime deal. The video aims to help viewers decide if this tool is worth investing in for their business needs. Dave provides an in-depth look at the features, functionality, and overall performance of Rocketbots.

AppSumo Deal Details [00:50]

Dave begins by outlining the details of the AppSumo deal:

• $49 entry-level price
• Unlimited stacking available
• 5,000 contacts per code
• Unlimited features, team members, and messages

This pricing structure allows for scalability, but potential buyers should consider their long-term needs.

Chat Widget and Dashboard [01:58]

Dave demonstrates the Rocketbots chat widget on his website and explores the dashboard:

• Integration with Facebook Messenger
• Overview of key metrics: contacts, messages, response time
• Graphs showing contact and message trends
• Tag distribution feature

However, he notes some inconsistencies in the reported numbers, which raises concerns about the dashboard’s reliability.

Contacts and Chat Performance [03:35]

The review then delves into the contacts management and initial chat performance:

• List view of all chat interactions
• Status management for conversations
• Limited contact information compared to competitors
• UI issues with ambiguous labeling
• Multiple user reports of bugs and display issues

These observations highlight both the strengths and weaknesses of the platform’s core functionalities.

Smart Replies and Surveys [07:45]

Dave explores some of the more advanced features of Rocketbots:

• Automated response feature for common queries
• Customizable confidence threshold for automatic replies
• Easy survey creation process
• Various question types available (text, number, multiple choice, etc.)
• Integration with custom fields

These features show potential for improving efficiency and gathering customer feedback, though their effectiveness may vary.

Automation and File Sharing [10:37]

The review covers the automation capabilities and file sharing features:

• Simple “if-this-then-that” style rules
• Multiple actions can be set for a single trigger
• 20MB file size limit
• Multiple sharing methods (automation, surveys, direct chat)

While basic, these features could help streamline customer interactions and information sharing.

Multi-Brand Management and Settings [12:32]

Dave highlights the platform’s ability to manage multiple brands and its customization options:

• Easy creation of separate spaces for different brands/clients
• Customizable settings per space
• Language configuration
• Channel connections
• User management
• Integrations with Dialogflow, Chatbase, and Zapier

These features could be particularly valuable for agencies or businesses managing multiple product lines.

Conclusion and Final Rating [13:27]

In his final assessment, Dave expresses significant reservations about Rocketbots:

• Overall negative assessment due to multiple issues
• Major concerns: dashboard inaccuracies, UI glitches, message delivery problems
• Rating: 5.7 out of 10
• Recommendation against purchase
• Suggestion to wait for better alternatives

Despite some useful features, the platform’s reliability issues and limitations lead to a low rating.

Key Takeaways

The review concludes with several important points for potential buyers to consider:

• Centralized platform for multiple chat channels
• Significant UI and reliability issues
• Useful features like Smart Replies and Surveys
• Multi-brand management capabilities
• Lack of mobile app
• Dynamic market with frequent new tool releases
• Importance of thorough evaluation before investing in chat management solutions

Overall, while Rocketbots offers some promising features, the review suggests that its current iteration may not meet the standards required for efficient and reliable chat management.