That LTD Life

AnyChat Review: A Powerful Live Chat Solution at a Shockingly Low Price Point

AnyChat offers unlimited live chat features, AI integration, and power user capabilities at an remarkably low price point. While packed with features like custom flows, CRM tools, and multi-channel support, its aggressive pricing raises questions about long-term sustainability.

Dave Swift

Dec 9, 2024 — 4 min read

AnyChat has entered the live chat market with an offering that seems almost too good to be true. While similar to tools like Charla, AnyChat positions itself as a more comprehensive solution for power users. In this review, I'll share my hands-on experience with the platform and discuss why its pricing model raises some concerns.

Introduction [00:00]

AnyChat is a live chat widget that can be integrated into your website to engage with visitors. Currently available as a lifetime deal on AppSumo, it offers unlimited features across all plans, with the main difference being the number of chat agents allowed.

Plans & Pricing [00:26]

The pricing structure is remarkably aggressive:

Tier 1: $29 - Includes 5 chat agents
Tier 2: $58 - Includes 10 chat agents and 15 agency client accounts
Tier 3: $87 - Unlimited everything, including agents, clients, white label, and custom domain

This pricing is concerningly low, particularly for the unlimited tier. A more sustainable price point would be in the $300-600 range for an unlimited agency plan. At $87, there are legitimate concerns about long-term viability.

Important note: AnyChat is not an AppSumo Select deal, which means it doesn't come with the "We've Got Your Back" guarantee. While this shouldn't necessarily prevent a purchase, it does add an element of risk to consider.

Try AnyChat

The setup process begins with adding a widget for each website you'll manage:

Click "Add Widget" from the dashboard
Name your widget
Enter the domain where it will display
Specify HTTP/HTTPS for each domain
Optional: Enable whitelist mode for domain restrictions

Understanding Channels [02:54]

Channels are the different ways visitors can interact with your website. These include:

Social Media Messengers
Social Media Profiles
Live Chat Widget
Forms
Custom Options (links, email, SMS, calls)
Custom Pop-ups
IFrame Pop-ups
Custom JavaScript

Each channel can be customized both visually and in terms of visibility rules.

Visibility Settings [04:59]

AnyChat offers sophisticated visibility controls:

Set specific hours of operation
Configure different behaviors for offline hours
Create conditional display rules
Manage multiple channels with different availability

Contact Forms [05:48]

The platform includes three default forms:

Callback Form
Email Form
Offline Form

You can create additional custom forms with a straightforward form builder. These forms can be set to display based on specific conditions, such as when live chat is unavailable.

Three main implementation options are available:

Menu Button Widget (default)

Shows all available channels in a menu format
Most flexible option for multiple communication methods

Live Chat Widget

Direct access to chat functionality
Simpler interface for focused chat implementations

Admin Widget

Allows management of chats from your website
Should only be implemented in admin areas
Includes API key access

Platform-specific plugins are available for:

WordPress
PrestaShop
OpenCart
More platforms planned (Shopify, Wix, Joomla, Magento)

Integrations [08:42]

AnyChat offers several key integrations:

Perfect CRM (self-hosted solution)
Various social media platforms
Third-party chat providers
Custom API connections

AI Assistant Integration [09:23]

The platform includes ChatGPT integration through the OpenAI API:

Create custom AI assistants
Train on specific content
Include website URLs for context
Integrate with knowledge base

Note: URL training requires manual entry of each URL, which can be time-consuming for large sites.

Managing Active Chats [10:09]

The chat interface includes:

Real-time visitor communication
Internal note system
Team comments
Visitor information display
Ban functionality
Ticket/task creation
Meeting scheduling

Meeting Management [11:21]

While basic, the meeting feature allows:

Scheduling with contacts
Integration with popular platforms (Zoom, Google Meet)
Duration and participant management

Note: This is currently more of a scheduling tool than a full integration with meeting platforms.

Chat Flow Builder [12:09]

The chat flow system offers:

Visual flow builder
Automation capabilities
Trigger-based actions
Template system

The interface can be challenging to navigate and would benefit from pre-built templates and better guidance.

Contact Management [13:15]

AnyChat includes robust CRM-like features:

Visitor tracking
Contact profiles
Organization management
Interaction history
Task management
Support ticket system

Support Tickets [14:11]

The ticket system includes:

File attachment support
Status tracking
Team collaboration
Email integration

Email Configuration [14:51]

Email settings include:

SMTP server integration
IMAP support
Custom email templates
Notification management

Live Chat Integrations [15:26]

Beyond its native chat system, AnyChat supports:

Social media chat integration
Third-party chat providers (TalkTo, Crisp)
Unified inbox for all platforms

Customization Options [16:27]

The platform offers extensive customization:

Icon and color schemes
Desktop/mobile-specific settings
Size variations
Button modes
Custom SVG support

Apps & Plugins [17:42]

AnyChat provides:

Android and iOS apps
CMS plugins
Integration tools
API access

Knowledge Base [18:01]

The knowledge base builder is functional but basic:

Standard page builder interface
Basic formatting options
Limited advanced features

Conclusion [18:23]

AnyChat scores an 8.3/10 in my evaluation. It's a powerful tool clearly aimed at power users who need extensive customization and integration options. While it matches Charla in overall quality, it targets a different audience with its more complex feature set.

The incredibly low pricing is both its biggest selling point and its most concerning aspect. While this makes it accessible, it raises questions about long-term sustainability. For the features offered, the pricing seems unsustainable, particularly at the unlimited tier.